Frameworx Process: Log Customer Interaction

Category: (3) eTOM Process Type

Process Identifier: 1.3.5.4

Original Process Identifier: 1.1.1.18.4

Maturity Level: 4

Description

Record and maintain all information about the customer interaction.

Extended Description

The purpose of this process is to record and maintain all information about the customer interaction. This information can be used in future interaction or as input for data analysis processes.

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Log Customer Interaction

Appears on these diagrams:

• 1.3.5 Customer Interaction Management

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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