Category: (3) eTOM Process Type
Process Identifier: 1.3.5.2
Original Process Identifier: 1.1.1.18.2
Maturity Level: 4
Update the customer interaction.
The purpose of this process is to update the customer interaction, typically when additional action is carried out during long-lived interactions. When the customer should be notified about the update, this process triggers the Notify Customer process to perform the notification.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model