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Frameworx Process: Update Customer Interaction

Category: (3) eTOM Process Type

Process Identifier: 1.3.5.2

Original Process Identifier: 1.1.1.18.2

Maturity Level: 4

Description

Update the customer interaction.

Extended Description

The purpose of this process is to update the customer interaction, typically when additional action is carried out during long-lived interactions. When the customer should be notified about the update, this process triggers the Notify Customer process to perform the notification.

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Update Customer Interaction

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18