Frameworx Process: Create Customer Interaction

Category: (3) eTOM Process Type

Process Identifier: 1.3.5.1

Original Process Identifier: 1.1.1.18.1

Maturity Level: 4

Description

Create a record that logs the customer interaction.

Extended Description

The purpose of this process is to create a record that logs the customer interaction. The customer interaction can be initiated by the customer or by the enterprise.

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Create Customer Interaction

Appears on these diagrams:

• 1.3.5 Customer Interaction Management

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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