Category: (3) eTOM Process Type
Process Identifier: 1.3.6.5
Original Process Identifier: 1.1.1.17.5
Maturity Level: 4
Create a single customer record from the information stored in multiple systems and present a single, most updated record of the customer information.
The purpose of this process is to create a single customer record from the information stored in multiple systems and present a single, most updated record of the customer information. This process invokes business rules in order to reconcile the customer data in a single accurate record. This process may be activated immediately upon any update of customer data or may be invoked on request to retrieve the customer data. This process may replicate data from other systems or calculate the unified record on the fly without persisting any customer data.
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model