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Frameworx Process: Update Customer Data

Category: (3) eTOM Process Type

Process Identifier: 1.3.6.2

Original Process Identifier: 1.1.1.17.2

Maturity Level: 4

Description

Update the customer data in the customer inventory.

Extended Description

The purpose of this process is to update the customer data in the customer inventory. This can happen as a result of direct notification from the customer, as a result of information gathered as part of other processes ( such as selling and order handling) or as a result of back office processes (such as customer data cleansing) .

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Update Customer Data

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18