Frameworx Process: Create Customer Record

Category: (3) eTOM Process Type

Process Identifier: 1.3.6.1

Original Process Identifier: 1.1.1.17.1

Maturity Level: 4

Description

Create a new customer record in the customer inventory.

Extended Description

The purpose of this process is to create a new customer record in the customer inventory. This process follows the processes in Establish Customer Relationship that make sure that a single record is created for each customer, and it persists the customer data in the customer inventory.

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Create Customer Record

Appears on these diagrams:

• 1.3.6 Customer Information Management

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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