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Frameworx Process: Re-establish Customer Relationship

Category: (3) eTOM Process Type

Process Identifier: 1.3.4.3

Original Process Identifier: 1.1.1.16.3

Maturity Level: 4

Description

Re-establish customer relationship.

Extended Description

The purpose of this process is to re-establish customer relationship which were suspended or terminated in the past. This process recovers the appropriate customer information along with the past customer interactions and provides them to the operational systems in order to provide continuity in the customer management processes. Pending on the customer status this process performs: • Change in the status of the customer information in the operational systems • Retrieve customer information from archive systems • Create/Update the retrieved customer information • Restore / retrieve previous customer interactions information

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Re-establish Customer Relationship

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17