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Frameworx Process: Create Known record

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.1.9

Original Process Identifier: 1.1.1.6.1.9

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

When a root cause and permanent fix or workaround are identified for a customer problem. A record is created to identify the problem along with any associated root-cause, fix and workarounds.

Mandatory

The record include the details of the problem and the symptoms that occurred, together with precise details of any workaround or fix that can be taken to restore the service and/or resolve the problem.

Optional

An incident count that can be useful to determine the frequency with which problems are likely to recur and influence priorities.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Create Known record

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20