Frameworx Process: Create customer problem restoration plan

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.1.8

Original Process Identifier: 1.1.1.6.1.8

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

Create a plan for restoration

Mandatory

The primary aim is to put a plan to restore the ‘normal service’ to the customer as quickly as possible. That should include anything that is needed to allow the customer to return to the nomral working , in order to minimize business impact

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Create customer problem restoration plan

Appears on these diagrams:

• 1.3.7.1 Isolate Customer Problem
• ITIL Incident Management Service Operations Fig 4.3 Map Service Layer

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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