Frameworx Process: Obtain permanent fix or workarounds

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.1.7

Original Process Identifier: 1.1.1.6.1.7

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

To provide either a temporary fix or workaround to the problem.

Mandatory

Check for permanent fixes for the customer and if not avialable look for possible workarounds as remedy for the problem.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Obtain permanent fix or workarounds

Appears on these diagrams:

• 1.3.7.1 Isolate Customer Problem

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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