Frameworx Process: Check for major outage

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.5.3

Original Process Identifier: 1.1.1.6.5.3

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

Check if the problem is general or specific.

Mandatory

Check if the problem is related to major system/service outage and not only to a specific customer or group of customers.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Check for major outage

Appears on these diagrams:

• 1.3.7.5 Create Customer Problem Report

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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