Frameworx Process: Obtain Configuration Information

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.5.2

Original Process Identifier: 1.1.1.6.5.2

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

This process is used to get the service configuration information.

Mandatory

Acquisition of configuration information from the ITIL CMS and the placement of the customer problem in a known category and priority.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Obtain Configuration Information

Appears on these diagrams:

• 1.3.7.5 Create Customer Problem Report

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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