Frameworx Process: Review Major Resource Trouble

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.3.6

Original Process Identifier: 1.1.3.3.3.6

Maturity Level: 4

Description

To review the resolution of resource troubles that have been categorized as major impact, in order to prevent recurrence and learn lessons for the future.

Extended Description

To review the resolution of resource troubles that have been categorized as major impact, in order to prevent recurrence and learn lessons for the future.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Review Major Resource Trouble

Appears on these diagrams:

• 1.5.8.1 Survey & Analyze Resource Trouble
• 1.5.8.3 Correct & Resolve Resource Trouble

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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