Category: (4) eTOM Process Type
Process Identifier: 1.5.3.5.2
Original Process Identifier: 1.2.3.3.5.2
Maturity Level: 4
These processes ensure that all operational processes and procedures, resource changes (e.g. network and/or IT resources), operational procedures, testing tools and procedures, etc. required to support the new resource class/component are developed.
Not used for this process element
These processes ensure the co-coordinated development in line with the approved business case of all required new or enhanced resource classes/components for that business case across the enterprise. These processes have both program/project management aspects and technical/operational specification aspects, with the detailed management of individual resource class deployment managed by the Manage Resource Deployment processes. As well as developing new service classes these processes manage upgrades or enhancements to existing resource classes, as the need to review operational and other support is also relevant for upgrading existing classes/components. Note that management of major new or enhanced infrastructure delivery to support service development is managed within the Resource Capability Delivery process. Note that delivery of resource classes/components within the context of existing commercial arrangements is managed through the Supply Chain Development and Change Management process. If new suppliers/partners are required, the Supply Chain Capability Delivery process is used to deliver the necessary commercial arrangements
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model