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Frameworx Process: Create Revenue Assurance Trouble Report

Category: (4) eTOM Process Type

Process Identifier: 1.7.2.6.2.2

Original Process Identifier: 1.3.2.6.2.2

Maturity Level: 4

Description

Create a new revenue assurance trouble report.

Extended Description

The objective of the Create Revenue Assurance Trouble Report process is to create a new revenue assurance trouble report, and based on requests from other processes, either create and forward modification requests for existing revenue assurance trouble reports or create and forward cancellation requests for existing revenue assurance trouble reports. A new revenue assurance trouble report may be created as a result of event notifications forwarded by the Monitor Revenue Assurance Controls process, or by requests arriving from other processes which have detected performance or fault conditions which may give rise to a revenue assurance leakage. If the revenue assurance trouble report is created, the Create Revenue Assurance Trouble Report processes are responsible for converting the received information into a form suitable for the Revenue Assurance processes, and for requesting additional information if required. Each revenue assurance trouble report should contain knowledge about the originator, the perceived severity level, the type of revenue assurance performance issue, any associated data on the revenue assurance performance issue, associated data on the possible cause and due date.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Create Revenue Assurance Trouble Report

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20