Category: (4) eTOM Process Type
Process Identifier: 1.3.3.3.3
Original Process Identifier: 1.1.1.5.4.3
Maturity Level: 4
To be added
Not used for this process element
Update repository at each level in order handling. The state of order will be changed at each level according to work flow: - All those issued customer order which are not preauthorized are set in ‘pending’ state - Validate order will passed to ‘acknowledged’ state (if invalid, order gets ‘rejected’) - Feasible order (completing the impact analysis) will be ‘committed’ in case order is not ‘cancelled’ (leads to cancelled state) (if infeasible , order gets ‘rejected’) - As the order progress for completion will set to ‘completed’ (in case not cancelled) - The 3 terminal states: completed, cancelled and rejected will finally leads to ‘closed customer order’
Create, update and delete order information and update order state into order inventory/ repository
Not used for this process element
This was created from the Frameworx 16.0 Model