Frameworx Process: Perform Impact Analysis

Category: (4) eTOM Process Type

Process Identifier: 1.3.3.1.1

Original Process Identifier: 1.1.1.5.1.1

Maturity Level: 4

Description

Analyses the customer order for further impact particularly deals with RFCs (request for change)

Extended Description

Not used for this process element

Explanatory

This process is used to determine the impact on feasibility of customer orders. After determination on feasibility of customer orders, impact analysis will detect the need of change. It determine the impact on customer solution service components.

Mandatory

Analyses the customer order for further impact particularly deals with RFCs (request for change)

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Perform Impact Analysis

Appears on these diagrams:

• 1.3.3.1 Determine Customer Order Feasibility

Issues

• Business Process Framework 12.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Addtion

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