Category: (4) eTOM Process Type
Process Identifier: 1.5.5.3.7
Original Process Identifier: 1.1.3.7.5.7
Maturity Level: 4
This process manages the registration and access rights for various users, including third-party systems, of the workforce management solution.
•{T}Defining user access rights, permissions, and rules depending on operations or actions •{T}Establishing rules and permissions for third-party system integrations and data exchange •{T}Tracking and monitoring the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes •{T}Establishing and managing information transfer between the enterprise workforce management system(s) and those of external third parties •{T}Identifying any technically driven shortcomings of the workforce management system(s), and providing input to Resource Development & Management processes to rectify these issues
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model