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Frameworx Process: Community Relations Management

Category: (2) eTOM Process Type

Process Identifier: 1.7.6.2

Original Process Identifier: 1.3.6.2

Maturity Level: 4

Description

Ensure the enterprise’s position within the community, or communities, within which it operates.

Extended Description

Community Relations Management processes are responsible for ensuring the enterprise’s position within the community, or communities, within which it operates. This includes local activities with, and financial and other support for, schools, libraries, hospitals, emergency services, etc.; concern for the immediate environment; visibility at local events; etc. This area also communicates the desired messages about the enterprise to the community that the enterprise operates within, as well as to employees from a global enterprise standpoint. These processes also handle contact with customer interest groups and customer representatives, as well as dealing with public relations and community relations contacts made to the enterprise. These processes also influence the privacy policy for the enterprise.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Community Relations Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13