Category: (4) eTOM Process Type
Process Identifier: 1.5.5.3.2
Original Process Identifier: 1.1.3.7.5.2
Maturity Level: 4
This process configures the catalog of field technicians, including description, grouping, hours, relationships, and rules.
• Managing individual technicians, allocating them to various workforce groups, (workforce pools, crews, etc.), forming holistic assignable units • Associating human resources with aggregations of skills they posses, locations they cover, tools and devices they can operate, etc. • Establishing basic working and non-working hours of human resources, including the allocation of technicians to shifts • Managing a list of technician activities divided into two types: extending available working hours (because of overtime, for example) and reducing working hours (to allow for activities such as training and meetings) • Establishing the rules by which some types of activities can be ignored • Establishing interaction with HR systems for data transfer and synchronization
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model