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Frameworx Process: Administer Human Resources Catalog

Category: (4) eTOM Process Type

Process Identifier: 1.5.5.3.2

Original Process Identifier: 1.1.3.7.5.2

Maturity Level: 4

Description

This process configures the catalog of field technicians, including description, grouping, hours, relationships, and rules.

Extended Description

• Managing individual technicians, allocating them to various workforce groups, (workforce pools, crews, etc.), forming holistic assignable units • Associating human resources with aggregations of skills they posses, locations they cover, tools and devices they can operate, etc. • Establishing basic working and non-working hours of human resources, including the allocation of technicians to shifts • Managing a list of technician activities divided into two types: extending available working hours (because of overtime, for example) and reducing working hours (to allow for activities such as training and meetings) • Establishing the rules by which some types of activities can be ignored • Establishing interaction with HR systems for data transfer and synchronization

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Administer Human Resources Catalog

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18