Frameworx Process: Define Incident Management policies and procedures

Category: (3) eTOM Process Type

Process Identifier: 1.7.2.2.12

Original Process Identifier: 1.3.2.2.12

Maturity Level: 4

Description

ITSM-based incident management practices. Within the Incident Management process the organization leverages ITSM-based incident management practices in response to a Warning.  Incident Management will identify necessary Response & Recovery actions that may be conducted by Business Continuity Mgmt. processes or within Operations/Assurance.

Extended Description

Not used for this process element.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Define Incident Management policies and procedures

Appears on these diagrams:

• 1.7.2.2 Security Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---