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Frameworx Process: Fraud Operations Support

Category: (3) eTOM Process Type

Process Identifier: 1.7.2.3.2

Original Process Identifier: 1.3.2.3.2

Maturity Level: 4

Description

Fraud Operations Support serves as the enabling function for fraud prevention, ongoing fraud detection, and overall threat reduction practices.

Extended Description

Fraud Operations Support has a primary role as a preventative entity within Fraud Operations overall. The Support process objective is to enable the ongoing detection, investigation and actions functions of Fraud Operations but also to support, in a proactive manner, the threats identification and Fraud avoidance functions through preventative information collection, monitoring the business for changes (and counsel the business when those changes expose a threat for fraud) and to manage fraud learnings back into the business via list management, rule enhancements, etc.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Fraud Operations Support

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16