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Frameworx Process: Fraud Policy Management

Category: (3) eTOM Process Type

Process Identifier: 1.7.2.3.1

Original Process Identifier: 1.3.2.3.1

Maturity Level: 4

Description

Establish and manage all intra-team, enterprise-wide, and external facing policies to facilitate detection, management, and prevention of fraudulent activities

Extended Description

The objective of Fraud Policy Management is to manage and maintain all policies necessary for successful fraud program operations within a carrier. Depending on the product offerings, geographic region served, demographics of the subscriber base, partner (e.g., wholesale) environment, internal network structure, budget, and other factors, fraud policies will vary across operators, with unique requirements for fraud policies prevalent in each case. Practices and processes for detection, investigation, ongoing education, tool uses, feedback of identified frauds, external interactions (partners, LEAs), etc. comprise areas within scope of Fraud Policy Management.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Fraud Policy Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16