Category: (3) eTOM Process Type
Process Identifier: 1.7.2.3.1
Original Process Identifier: 1.3.2.3.1
Maturity Level: 4
Establish and manage all intra-team, enterprise-wide, and external facing policies to facilitate detection, management, and prevention of fraudulent activities
The objective of Fraud Policy Management is to manage and maintain all policies necessary for successful fraud program operations within a carrier. Depending on the product offerings, geographic region served, demographics of the subscriber base, partner (e.g., wholesale) environment, internal network structure, budget, and other factors, fraud policies will vary across operators, with unique requirements for fraud policies prevalent in each case. Practices and processes for detection, investigation, ongoing education, tool uses, feedback of identified frauds, external interactions (partners, LEAs), etc. comprise areas within scope of Fraud Policy Management.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model