Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Define Resource Support performance standards

Category: (4) eTOM Process Type

Process Identifier: 1.5.1.4.3

Original Process Identifier: 1.2.3.1.4.3

Maturity Level: 4

Description

Define resource support performance standards for the operational organization providing resource support.

Extended Description

These processes define the targets, and operational requirements, in this changing environment. The required performance standards are driven by community and regulatory expectations, internal process and technology capabilities and competitive offerings. These processes also provide the feedback point from analyses undertaken in the resource Management & Operations process to determine bottlenecks and problems associated with existing resource operational activities. A major input to these processes arises from the Gather & Analyze Service Information processes, and from the product portfolio, resource strategy and market strategy processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Define Resource Support performance standards

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20