Frameworx Process: Define service support Principles

Category: (4) eTOM Process Type

Process Identifier: 1.4.1.4.1

Original Process Identifier: 1.2.2.1.4.1

Maturity Level: 4

Description

Define service support principles for the operational organization providing service support.

Extended Description

Define Service Support Principles processes define principles for service levels and service quality on existing services or new services

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Define service support Principles

Appears on these diagrams:

• 1.4.1.4 Define Service Support Strategies

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---