Frameworx Process: Establish Service goals

Category: (4) eTOM Process Type

Process Identifier: 1.4.1.3.3

Original Process Identifier: 1.2.2.1.3.3

Maturity Level: 4

Description

Establish realistic service goals for enterprise and products

Extended Description

Establish Service goals processes focus on establishing realistic service goals for the enterprise and for the products they support.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Establish Service goals

Appears on these diagrams:

• 1.4.1.3 Establish Service Strategy & Goals

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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