Frameworx Process: Develop Service Strategy

Category: (4) eTOM Process Type

Process Identifier: 1.4.1.3.2

Original Process Identifier: 1.2.2.1.3.2

Maturity Level: 4

Description

Accept changing service requirements and develop service strategies.

Extended Description

Develop Service Strategy processes accept the changing service requirements and develop appropriate service strategies based on the changing needs of enterprise, and increasing expectations of the markets. The service strategy is documented.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Develop Service Strategy

Appears on these diagrams:

• 1.4.1.3 Establish Service Strategy & Goals

Issues

• Application Framework 13.0 Modification
• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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