Frameworx Process: Establish service strategy

Category: (4) eTOM Process Type

Process Identifier: 1.4.1.3.1

Original Process Identifier: 1.2.2.1.3.1

Maturity Level: 4

Description

Establish service strategies based on market trends, highlight shortcomings of service performance and support. Define Objectives from established service strategies.

Extended Description

Establish service strategy processes are responsible for establishing the service strategies based on markets trends, future products needs, technical capabilities, and addressing shortcomings in existing service performance and support. These processes also highlight issue associated with resourcing and skill sets. The result of this assessment sets the objectives of the service strategy.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Establish service strategy

Appears on these diagrams:

• 1.4.1.3 Establish Service Strategy & Goals

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 13.0 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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