Frameworx Process: Develop Service & Operational Agreements for Services

Category: (4) eTOM Process Type

Process Identifier: 1.4.3.5.3

Original Process Identifier: 1.2.2.3.5.3

Maturity Level: 4

Description

These processes ensure that the required service level agreements and operational level agreements are developed and agreed for each resource class deployed, and that any party operational support has been identified.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Develop Service & Operational Agreements for Services

Appears on these diagrams:

• 1.4.3.5 Manage Service Development

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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