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Frameworx Process: Develop Required Processes & Procedures for Services

Category: (4) eTOM Process Type

Process Identifier: 1.4.3.5.2

Original Process Identifier: 1.2.2.3.5.2

Maturity Level: 4

Description

These processes ensure that all operational processes and procedures, IT systems changes, network changes, channel changes, operational procedures, testing tools and procedures, etc. required to support the new service class/component are developed.

Extended Description

Not used for this process element

Explanatory

These processes ensure the co-coordinated development in line with the approved business case of all required new or enhanced service classes/components for that business case across the enterprise. These processes have both program/project management aspects and technical/operational specification aspects, with the detailed management of individual service class deployment managed by the Manage Service Deployment processes. As well as developing new service classes these processes manage upgrades or enhancements to existing service classes, as the need to review operational and other support is also relevant for upgrading existing classes/components. Note that management of major new or enhanced infrastructure delivery to support service development is managed within the Service Capability Delivery process.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Develop Required Processes & Procedures for Services

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:21