Frameworx Process: Identify Required Processes & Procedures for Services

Category: (4) eTOM Process Type

Process Identifier: 1.4.3.5.1

Original Process Identifier: 1.2.2.3.5.1

Maturity Level: 4

Description

These processes ensure that all operational processes and procedures, IT systems changes, network changes, channel changes, operational procedures, testing tools and procedures, etc. required to support the new service class/component are identified.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Identify Required Processes & Procedures for Services

Appears on these diagrams:

• 1.4.3.5 Manage Service Development

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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