Frameworx Process: Develop Service Classes

Category: (4) eTOM Process Type

Process Identifier: 1.4.3.1.2

Original Process Identifier: 1.2.2.3.1.3

Maturity Level: 4

Description

These processes develop new service class ideas. The new service class ideas include an analysis of the customer value proposition.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Develop Service Classes

Appears on these diagrams:

• 1.4.3.1 Gather & Analyze New Service Ideas

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 13.0 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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