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Frameworx Process: Business Continuity Management

Category: (2) eTOM Process Type

Process Identifier: 1.7.2.1

Original Process Identifier: 1.3.2.1

Maturity Level: 4

Description

Manage the development of strategies, policies, plans, organizational roles & responsibilities, and escalation procedures for ensuring continuation of business processes and activities in the event of serious and/or sustained interruption

Extended Description

Business Continuity Management processes manage the development of strategies, policies, plans, organizational roles & responsibilities, and escalation procedures for ensuring continuation of business processes and activities in the event of serious and/or sustained interruption. These processes ensure that appropriate plans and procedures are established and tested to provide continuous operation, or controlled re-establishment, of key business processes and activities, to provide for a controlled recovery of infrastructure capability to normal levels, and for determination of operational accountability and processes until the abnormal circumstances are resolved. These processes have four major aspects: • Business continuity planning which provides for the proactive planning and testing of business and operational procedure continuity; • Infrastructure recovery planning which provides for the pro-active determination of recovery and backup procedures for all key infrastructure capabilities, and their proactive testing; • Serious incident management planning which defines the operational roles and responsibilities, and proactively defines the operational procedures and escalation criteria which are initiated when abnormal operation circumstances occur • Business continuity management methodologies, which ensure consistent application of business continuity management across the enterprise. Note that business continuity management is an extended process structure which incorporates disaster recovery planning. Note that serious incident management is used instead of crisis management as serious disruption can occur to the business through events which would not normally be classified as a crisis.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Business Continuity Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13