Frameworx Process: Provide Supporting Procedures and Quality Management Support

Category: (4) eTOM Process Type

Process Identifier: 1.5.4.2.9

Original Process Identifier: 1.1.3.1.2.9

Maturity Level: 4

Description

Establishing, managing and maintaining the supporting facilities and quality management support for resource performance management processes.

Extended Description

• Establishing and managing resource performance notification facilities and lists to support the Resource Performance Management notification and reporting processes • Supporting the Support Service Quality Management process.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Provide Supporting Procedures and Quality Management Support

Appears on these diagrams:

• 1.5.4.2 Enable Resource Performance Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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