Frameworx Process: Establish, Maintain and Manage the Support Plans

Category: (4) eTOM Process Type

Process Identifier: 1.5.4.2.7

Original Process Identifier: 1.1.3.1.2.7

Maturity Level: 4

Description

Establishing and managing the support facilities and maintaining the testing activities of resource performance control plans.

Extended Description

• Establishing and managing facilities to support management of planned resource infrastructure and resource instance outages; • Establishing, maintaining and managing the testing of resource performance control plans to cater for anticipated resource performance disruptions;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Establish, Maintain and Manage the Support Plans

Appears on these diagrams:

• 1.5.4.2 Enable Resource Performance Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---