(4) eTOM Process Type Perform Service Infrastructure Acceptance Test and Address & Monitor the Change

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.2.4

Original Process Identifier: 1.1.2.1.2.4

Maturity Level: 4

Description

Performing acceptance test during the hand over process of new and/or modified service infrastructure. Also monitoring the new and/or modified infrastructure and addressing the operational limitations.

Extended Description

• Testing and acceptance of new and/or modified service infrastructure as part of the handover procedure from the Service Development & Management processes to Operations; • Detecting service infrastructure operational limitations and/or deployment incompatibilities and providing requirements to address these aspects to Service Development & Management processes;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

• Testing and acceptance of new and/or modified service infrastructure as part of the handover procedure from the Service Development & Management processes to Operations; • Detecting service infrastructure operational limitations and/or deployment incompatibilities and providing requirements to address these aspects to Service Development & Management processes;

Candidate Optional

Reserved for future use.

Candidate Interactions

• Testing and acceptance of new and/or modified service infrastructure as part of the handover procedure from the Service Development & Management processes to Operations; • Detecting service infrastructure operational limitations and/or deployment incompatibilities and providing requirements to address these aspects to Service Development & Management processes;