Frameworx Process: Establish, Manage, and Develop Service Infrastructure Organization, Tools and Processes

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.2.2

Original Process Identifier: 1.1.2.1.2.2

Maturity Level: 4

Description

Establishing, Creating, Managing, and developing organization, Tools and processes for operations of new/or modified service infrastructure.

Extended Description

• Establishing and monitoring of organizational arrangements to support deployment and operation of new and/or modified service infrastructure; • Creating, deploying, modifying and/or upgrading of service infrastructure deployment support tools (including service Inventory) and processes for new and/or modified service infrastructure;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

• Establishing and monitoring of organizational arrangements to support deployment and operation of new and/or modified service infrastructure; • Creating, deploying, modifying and/or upgrading of service infrastructure deployment support tools (including service Inventory) and processes for new and/or modified service infrastructure;

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Establish, Manage, and Develop Service Infrastructure Organization, Tools and Processes

Appears on these diagrams:

• 1.4.4.2 Enable Service Configuration & Activation

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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