Frameworx Process: Plan & Forecast Service Infrastructure Requirements and Manage Capacity Planning

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.2.1

Original Process Identifier: 1.1.2.1.2.1

Maturity Level: 4

Description

Planning and deployment of new and/or modified service infrastructure to ensure availability of sufficient service infrastructure to support the Service Provisioning processes, and monitoring, managing and reporting on the capability of the Service Provisioning processes.

Extended Description

• Forecasting at an operational level service infrastructure volume requirements and run-out timeframes; • Managing capacity planning associated with the deployment of new and/or modified service infrastructure;

Explanatory

Not used for this process element

Mandatory

Not used for this process element

Optional

Not used for this process element

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

· Forecasting at an operational level service infrastructure volume requirements and run-out timeframes; · Managing capacity planning associated with the deployment of new and/or modified service infrastructure;

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Plan & Forecast Service Infrastructure Requirements and Manage Capacity Planning

Appears on these diagrams:

• 1.4.4.2 Enable Service Configuration & Activation

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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