Category: (4) eTOM Process Type
Process Identifier: 1.3.1.5.5
Original Process Identifier: 1.1.1.22.10.5
Maturity Level: 4
Ensuring the customer inventory repository accurately captures and records all identified customer details, through use of automated or manual audits. Monitoring and reporting on the quality of the data maintained in the inventory. The customer inventory maintains records of all customers, their interactions with the enterprise, any contracts established, and any other customer related- information, required to support CRM and other processes.
Not used for this process element
Not used for this process element
Not used for this process element
Not used for this process element
The customer inventory maintains records of all customers, their interactions with the enterprise, any contracts established, and any other customer related- information, required to support CRM and other processes.
Ensuring the customer inventory repository accurately captures and records all identified customer details, through use of automated or manual audits. Monitoring and reporting on the quality of the data maintained in the inventory.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model