(4) eTOM Process Type Ensure Retention & Loyalty Capability

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.4.1

Original Process Identifier: 1.1.1.22.5.1

Maturity Level: 4

Description

Ensure that there is capability (for example, information, materials, systems and resources) so that the Retention & Loyalty processes can operate effectively. Examples are information on current requests for analysis and collection of customer profile information, materials needed to analyze customer retention and loyalty information, systems needed to analyze customer retention and loyalty information, requests for the provisioning of additional resources where it has been identified that current levels will impact on timely retention and loyalty information collection and delivery.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Examples are information on current requests for analysis and collection of customer profile information, materials needed to analyze customer retention and loyalty information, systems needed to analyze customer retention and loyalty information, requests for the provisioning of additional resources where it has been identified that current levels will impact on timely retention and loyalty information collection and delivery.

Candidate Mandatory

Ensure that there is capability (for example, information, materials, systems and resources) so that the Retention & Loyalty processes can operate effectively.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.