Frameworx Process: Undertake Order Handling Trend Analysis

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.2.17

Original Process Identifier: 1.1.1.22.2.18

Maturity Level: 4

Description

Undertake trend analysis on order handling, such as time taken to complete a customer order, frequency and type of Order Handling process issues involved, and cancelled orders.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Undertake trend analysis on order handling, such as time taken to complete a customer order, frequency and type of Order Handling process issues involved, and cancelled orders.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Undertake Order Handling Trend Analysis

Appears on these diagrams:

• 1.3.1.2 Support Order Handling

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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