Frameworx Process: Design Service Operational Support Process Improvements

Category: (4) eTOM Process Type

Process Identifier: 1.4.2.5.1

Original Process Identifier: 1.2.2.2.5.1

Maturity Level: 4

Description

These processes manage the design of any improvements or changes required to the service operational support processes to support the investment proposals and new service capabilities and infrastructure.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

These processes manage the design of any improvements or changes required to the service operational support processes to support the investment proposals and new service capabilities and infrastructure.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Design Service Operational Support Process Improvements

Appears on these diagrams:

• 1.4.2.5 Enable Service Support & Operations

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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