Frameworx Process: Validate Solution Predicted/Expected Value

Category: (5) eTOM Process Type

Process Identifier: 1.3.4.1.4.1

Original Process Identifier: 1.1.1.16.1.4.1

Maturity Level: 4

Description

Validate that predicted/expected value is delivered by the solution. It validates that the customer is capable of realizing maximum value from the operation or use of the solution and that intense Provider involvement is no longer needed to manage the solution.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Validate that predicted/expected value is delivered by the solution. It validates that the customer is capable of realizing maximum value from the operation or use of the solution and that intense Provider involvement is no longer needed to manage the solution.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Validate that predicted/expected value is delivered by the solution. It validates that the customer is capable of realizing maximum value from the operation or use of the solution and that intense Provider involvement is no longer needed to manage the solution.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Validate Solution Predicted/Expected Value

Appears on these diagrams:

• 1.3.4.1.4 Validate Customer Satisfaction

Issues

• Business Process Framework 13.0 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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