Category: (5) eTOM Process Type
Process Identifier: 1.3.4.1.3.1
Original Process Identifier: 1.1.1.16.1.3.1
Maturity Level: 4
Collects Personalization Information about customers. This also discourages switching since the customer would have to build up the same Personalized experience with the next Service Provider.
Not used for this process element
This also discourages switching since the customer would have to build up the same Personalized experience with the next Service Provider.
Collects Personalization Information about customers.
Not used for this process element
This also discourages switching since the customer would have to build up the same Personalized experience with the next Service Provider.
Collects Personalization Information about customers.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model