Frameworx Process: Report Customer Information

Category: (5) eTOM Process Type

Process Identifier: 1.3.4.1.1.2

Original Process Identifier: 1.1.1.16.1.1.2

Maturity Level: 4

Description

Makes available Customer Information to any process that needs to access it. This customer information will be used to continually refine the means and style of interaction, and the solution sets and customer experience offered.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(5) eTOM Process Type Report Customer Information

Appears on these diagrams:

• 1.3.4.1.1 Build Customer Insight

Issues

• Business Process Framework 13.0 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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