Frameworx Process: Gather Customer Information

Category: (5) eTOM Process Type

Process Identifier: 1.3.4.1.1.1

Original Process Identifier: 1.1.1.16.1.1.1

Maturity Level: 4

Description

Incorporate into the customer profile, all relevant information gathered through all contacts with the customer (usage pattern, demographics, life stage, household, community of interest, business direction). Customer and market information from other sources may be gathered, which will build a better understanding of the customer. The purpose of this process is to ensure that Service Provider and the customer feel confident that the relationship is founded on up-to-date, accurate and legally compliant information.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(5) eTOM Process Type Gather Customer Information

Appears on these diagrams:

• 1.3.4.1.1 Build Customer Insight

Issues

• Business Process Framework 13.0 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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