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Frameworx Process: Contact Customer (on regular basis)

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.5.1

Original Process Identifier: 1.1.1.4.7.1

Maturity Level: 4

Description

Contact the customers associated with each sales account on a regular basis appropriate for the type of account. The purpose is to manage the sales accounts assigned to the sales channel and/or sales manager on a day-day basis.

Extended Description

Not used for this process element

Explanatory

The purpose is to manage the sales accounts assigned to the sales channel and/or sales manager on a day-day basis.

Mandatory

Contact the customers associated with each sales account on a regular basis appropriate for the type of account.

Optional

Not used for this process element

Interactions

Candidate Explanatory

The purpose is to manage the sales accounts assigned to the sales channel and/or sales manager on a day-day basis.

Candidate Mandatory

Contact the customers associated with each sales account on a regular basis appropriate for the type of account.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Contact Customer (on regular basis)

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20