Category: (4) eTOM Process Type
Process Identifier: 1.1.9.4.3
Original Process Identifier: 1.1.1.4.6.3
Maturity Level: 4
Develop a proposal (or proposals) for the customer which meets the stated requirements. The development of a sales proposal may require the selection of a standard product offering, may require the development of a non-standard offering, or may require the creation of a project team to construct an offering in response to a customer’s Request For Proposal. Note that development of a non-standard sales proposal or the response to a customer’s RFP may require the development of unique solution designs. The development of unique solutions, within the context of current deployed capabilities, uses the Design Solutions process within Service Management & Operations to undertake the necessary feasibility studies. Where current capabilities are not able to support customer’s requirements, the Product & Offer Capability Delivery processes are invoked to undertake any necessary assessment and business case development.
Not used for this process element
Not used for this process element
Develop a proposal (or proposals) for the customer which meets the stated requirements. The development of a sales proposal may require the selection of a standard product offering, may require the development of a non-standard offering, or may require the creation of a project team to construct an offering in response to a customer’s Request For Proposal. Note that development of a non-standard sales proposal or the response to a customer’s RFP may require the development of unique solution designs. The development of unique solutions, within the context of current deployed capabilities, uses the Design Solutions process within Service Management & Operations to undertake the necessary feasibility studies. Where current capabilities are not able to support customer’s requirements, the Product & Offer Capability Delivery processes are invoked to undertake any necessary assessment and business case development.
Not used for this process element
Not used for this process element
Develop a proposal (or proposals) for the customer which meets the stated requirements.
The development of a sales proposal may require the selection of a standard product offering, may require the development of a non-standard offering, or may require the creation of a project team to construct an offering in response to a customer’s Request For Proposal. Note that development of a non-standard sales proposal or the response to a customer’s RFP may require the development of unique solution designs. The development of unique solutions, within the context of current deployed capabilities, uses the Design Solutions process within Service Management & Operations to undertake the necessary feasibility studies. Where current capabilities are not able to support customer’s requirements, the Product & Offer Capability Delivery processes are invoked to undertake any necessary assessment and business case development.
The customer and the supplier enterprise
This was created from the Frameworx 16.0 Model