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Frameworx Process: Ascertain Customer Requirements

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.4.1

Original Process Identifier: 1.1.1.4.6.1

Maturity Level: 4

Description

Ascertain the customer’s requirements. This process commences following approval by the Qualify Customer process. The development of a sales proposal may require the selection of a standard product offering, may require the development of a non-standard offering, or may require the creation of a project team to construct an offering in response to a customer’s Request For Proposal.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Ascertain the customer’s requirements. The development of a sales proposal may require the selection of a standard product offering, may require the development of a non-standard offering, or may require the creation of a project team to construct an offering in response to a customer’s Request For Proposal.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Ascertain the customer’s requirements.

Candidate Optional

The development of a sales proposal may require the selection of a standard product offering, may require the development of a non-standard offering, or may require the creation of a project team to construct an offering in response to a customer’s Request For Proposal.

Candidate Interactions

This process commences following approval by the Qualify Customer process.

(4) eTOM Process Type Ascertain Customer Requirements

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19