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Frameworx Process: Analyze Customer Requests & Contacts

Category: (5) eTOM Process Type

Process Identifier: 1.3.5.9.2.1

Original Process Identifier: 1.1.1.18.9.3.1

Maturity Level: 4

Description

Perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(5) eTOM Process Type Analyze Customer Requests & Contacts

Appears on these diagrams:

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:27